Call: 361-349-4441
Terms of Service
1. Service Description
Our company provides professional pet waste cleaning services for residential properties. A technician will visit your property, walk the designated areas in a grid pattern, and clean up all visible pet waste. The waste will be collected and, depending on your preference and availability:
a) Double-bagged and deposited in your designated outdoor trash can, or
b) Double-bagged and placed neatly beside your house if no trash can is available.
Please note that the customer is responsible for the final disposal of the collected waste. Our service does not include waste removal from the property.
2. Access to Property
By agreeing to these terms, you grant our company and its employees permission to enter your property to perform the agreed-upon services. Please ensure that gates are unlocked and accessible on scheduled service days.
3. Service Limitations
We do not guarantee a specific time of day for service. We will scoop visible waste but cannot move lawn objects or equipment. In cases of tall grass, leaves, or debris, we will remove what is visible. Frozen waste that cannot be removed will be addressed on subsequent visits.
4. Payment Terms
Our service operates on a pre-payment schedule. Payment is required upfront before any cleaning service is performed. After the initial payment, subsequent payments will be set to auto-pay monthly. Please note that no service will be rendered without prior payment. Failure to process payment may result in service suspension and potential restart fees. We appreciate your understanding and cooperation with our payment policy, which allows us to provide consistent and reliable service to all our valued customers.
5. Cancellation and Rescheduling
Either party may cancel the service at any time. We request reasonable notice for cancellations or rescheduling.
6. Liability and Insurance
We maintain liability insurance to cover potential damages. However, we are not responsible for pre-existing property damage or issues unrelated to our services.
7. Pet Safety
We welcome friendly pets in the yard during our service. However, for the safety of our technicians, we request that aggressive or potentially aggressive pets be contained during our visit. If a pet displays aggressive behavior, we reserve the right to postpone the service until the pet can be safely contained. While we take all reasonable precautions, we are not liable for pets that may escape during our visit. We appreciate your cooperation in ensuring a safe environment for both your pets and our staff.
8. Weather Policy
Service may be affected by severe weather conditions. We will make reasonable efforts to complete the service as scheduled.
9. Changes to Terms
We reserve the right to modify these terms at our discretion. Material changes will be communicated with reasonable notice.
10. Intellectual Property
All content, features, and functionality of our service remain the exclusive property of our company.
11. Service Interruptions and Charges
In the event that we are unable to perform our scheduled service due to circumstances beyond our control, such as inclement weather, locked gates, aggressive pets, or other unforeseen obstacles, we will still charge the full service fee. This policy is in place because any missed service results in an increased workload during the subsequent visit, requiring additional time and effort from our team. We will document the reason for the missed service and make every effort to complete a thorough cleaning during our next scheduled visit. By agreeing to our services, you acknowledge and accept this policy, understanding that it allows us to maintain consistent pricing and staffing while ensuring your property receives proper attention, even if it requires extra work in following visits.
12. Service Days on Holidays
If your service day falls on a major holiday, we will skip that week's cleanup and perform double dooty the following week. You will still be charged due to 2 weeks of accumulated poo in the yard.
13. Free Initial Clean Policy
For free initial cleanings, if you cancel before your next subscription period, then you will be charged the full amount of the initial cleaning (which is the per cleanup price + $50).
By engaging our services, you agree to abide by these terms and conditions.
